Here you find answers for the questions most frequent
made by ours customers.
Please contact us if you not find here what
you are looking for.
-- Why so cheap?
2 -- It's hand
embroidered? You are the crafters?
3 -- I don't know the texture and
quality of your cotton and have some concerns about
if it's really hand embroidered , due
to so cheap prices. What can you do about it ?
4 -- How I will pay
5 -- In how much time I receive?
6 -- How I
7 -- My order comes discriminated, one by one ?
8 -- I
am not choosing "live" my order. How are selected the units of the order
9 - -If some model, size or color not have good sells in my
market , can I swap ?
10- And if the unit you sent has any defect?
How swap ? It has stated period ?
12- Has some discount for "live catalogs"
13- There are many models and sizes. Which the best grating to initiate ?
14- What I can say to my customer about your clothes ?
15- I want to
place the label of my Griffe,it is possible ?
16- I have some doubts not
answered here. How I proceed ?
1 -- Why so cheap
- We have a "virtual line production" , each
of us working in his own home.
No builds,no machines,no
support people needed.
- We buy raw materials directly with the producers
- We ARE producers .
- Due to be handmade and with sales done direct by
the producer , our
work is 100 % tax-free in
- We do not have a shop ; our direct sales are done in weekly
fairs , in two of
the best crafts markets of Brazil , the
Belo Horizonte Crafts Fair ( 3500 stands ,
70.000 visitors/fair,and we are proud to
say that we was co-founders of
that , in the 70's ) and
in Ouro Preto , that attracts people of all the world.
Publics fairs , maintained and sponsored by the State.
Again, no builds, no rent or fiscal fees , no taxes.
- Our virtual stand , that you
honor now with your visit , is freely hosted by
Catgen.net , partner of the PeopLink.org , that support Artisans groups
initiatives worldwide . The web-site was designed
, done and is maintained
by ourselves , with the help of
the CatGen team.
We use a free e-mail service and all our
webmarketing is done using the
free registration services
of the principal search engines.
We use a free Internet
- We use the delivery system with best
costs/benefits relation .women .
- We believe in the social function of the markets
; trying to earn less in more than
more in less we can
create more and more space for new production partners
providing economic capability to a group
highly needed of them , the rural
- We share all this advantages with
2 -- It's hand embroidered ? You
are the crafters ?
One by one ,
Point by point.
Yes. Here you deal
direct with the producers, without middlemen.
It's one more that explains
I don't know the texture and quality of your cotton and have some concerns about
if it's really hand embroidered , due to so
cheap prices. What can you do about it ?
Please see in About Us some
more reasons that explains our good prices
Please send us your address ; no matter where you
We will send you a 10x10 cm embroidered sample of the cotton , in
It will follow via postal ways and will be delivered in your home ,
with no costs for you and without commitment. .
4 -- How I will
pay my order?
In places with
offices of the Banco do Brasil or the Western Union , please use their services
Another places can use the Mail services.
Soon , the host of this site
(Catgen.com) will provide e-commerce
support , and we are about
to work with PayPal , that will allow you pay with your
5- In how much time I receive my order?
Please give us 6-10 days to put the order on your
6 --How I receive?
You receive in your door . When we post the
order, we send you by email one "number of object", with which, using
"Rastrear", you can access the tracking
service directly with the Brazilian Federal Mail and follow the way of the
My order comes discriminated, one by one ?
Certainly. All order follows with a complete listing, specifying
unitary and total model, size, color, amount and prices, and eventually applied
discounts. In case that it has interest, we send too complete history regarding
yours previous purchases.
8 -- I am not choosing "in sight" my
order. How is selected the order ?
Simple. We order what
we have of better, we want that you places with easiness our work in
your market and buys more, much more. In remote sells , especially
postal sales, the customer's trust is the greater value that a producer
9 -- If some model, size or
color not have good sells in my market , can I swap ?
you want, at any time.
10- And if has any defective
We swap without colloquy and we pay all the
costs to do this
11- How can I swap ? It has
We have a page detailing the procedure, please visit "Trocas
No stated period limited, but
to be swapped the model must be in production.
12- Has some promotion for live
It has yes. A good promotion . Please
contacts us in email@example.com
13- You have many models and sizes. It's my first purchase . Which
the best grating to initiate ?
depends on season and on how much it is desired to invest; we have history
of ours sells and we develop a software that, established in these history
suggests an ideal grating to be distributed in one value/season. Use this
service when you want, without commitment.
14- What I can say to my customer
about yours clothes?
feminine, hand made, pre-shrunk, 100 % cotton and can be machine washed , are
very durable and requires no special cares .
Ecologic and socially
15- I would like to place
the label of my Griffe, it's possible?
Clearly; it is enough to send us and its order follows with its mark.
16- I have some doubts
no answered here. How I proceed?
contacts us (English, Spanish or Portuguese)
17- Why this telephone sometimes don't
We live and we
produce in the agricultural area of Ouro Preto, and our cellular signal (no land
line..), although linked to a external antenna, each day has a skill.
If you have difficulties, please insists (and give us your
We check our e-mail box daily.